Terms and conditions

(Please read carefully as they set out our respective rights and obligations. Once you begin your tour, by default you accept these terms and conditions.)

Once 'Food Tours Tokyo Ltd.' confirms your booking a contract is made between 'Food Tours Tokyo' and you upon the terms and conditions set out below. 'Food Tours Tokyo Ltd.' hereinafter referred to as 'we', will only confirm your booking once we have received full payment for your tour.

Booking
Once full payment is made you will be allocated a place/places on the particular tour and a confirmation emailed to you. This is your confirmation of booking. This should be printed and saved for own reference.
Once you begin you tour, you accept and abide by these terms and conditions.
We accept no responsibility for incorrect email or inability to deliver email. If your confirmation does not arrive on time or at all, then you must ask us to resend the email confirmation of the tours you have paid for.
All internet bookings will be confirmed by email.
We reserve the right to sell any places reserved without full payment or a deposit.
It is the responsibility of the passenger to check the accuracy of dates booked upon receipt of their travel documents.

Insurance
There is no travel insurance cover included in the price of the ticket.
We take no responsibility for any injuries or loss to you incurred while you are taking part in any tours. We strongly recommend that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel. You may not be accepted as a 'Food Tours Tokyo Ltd.' passenger unless you have arranged satisfactory insurance. We accept no responsibility for the theft, loss or damage to personal belongings from at any time during the duration of your tour.

Cancellation
Cancellation of your booking must be in writing or by email to Food Tours Tokyo. You are entitled to a full refund only if you give us 7 days notice of your intention to cancel.
If you choose to cancel within 7 days before the start of your tour, no refunds will be granted.

Refunds
Any refund which has been agreed with the management of Food Tours Tokyo Ltd. can only be refunded by bank transfer, it cannot be carried out using a credit card.
Refunds may only be made to the bank account of the person to be refunded. This cannot be done by credit card and the onus is on the person to be refunded to provide bank account details, IBAN and swift code with email proof on any overcharge.

Changes by us
We reserve the right to change our typical itineraries at any time and at our discretion. As professionals we will endeavour to avoid this and if this is necessary, we will substitute alternative arrangements of comparable monetary value.
Once your booking has been confirmed we will make every effort to provide you with the booked arrangements but reserve the right to alter or cancel the whole or part of the tour in the event of happenings outside the control of Food Tours Tokyo Ltd. Reasons for doing so may include but shall not be limited to such force majeure matters as extreme adverse local weather conditions or weather warnings, natural disasters, civil strikes or conflict, terrorist activity, fire, flood conditions and similar. No compensation will be paid for force majeure cancellations. We are constantly striving to make our tours even more brilliant than they are perceived by many to be, therefore should attractions open or become open to us, that we feel will enhance your experience of our beloved motherland then we reserve the right to include these in your best interests.
We reserve the right to decrease the price of our tours at any time.
Potential passengers are asked to appreciate that we cannot guarantee the vehicle you travel in will be decorated with Food Tours Tokyo livery.

We believe Food Tours Tokyo is Japan's most popular Tour company of it's kind, therefore at certain times of the season our fleet may not be large enough to accommodate all passengers, in such an event we reserve the right to contract quality private motor coaches to assist us in carrying passengers. In this case a Food Tours Tokyo guide will be provided and the standard of the vehicle will be equal to that of a 'Food Tours Tokyo'. We will endeavour to avoid this situation.
We reserve the right to launch amended brochures in the public domain at any time.

Travelling
You must obey the laws of Japan, whilst travelling on our Southern and Northern routes. We would ask you to show respect to the many diverse customs that exist in Japan and also foreign exchange restrictions. If you do not do so, you may be asked to surrender your ticket, which may be cancelled without any refund. It is our representative who will decide to cancel your pass or not and their decision will be final.
Your appointed Food Tours Tokyo Tour Guide may need to make a decision in the interests of safety. It is a condition of bookings that you comply with the authority and decisions of the appointed representative of Food Tours Tokyo Ltd. If you do not comply with the said representative and are not compatible with the general enjoyment and well being of members of the tour, we reserve the right to refuse to allow you to continue the tour. In such a case we will not be liable for any refund, compensation or any additional costs incurred by you. We cannot accept liability for the behaviour of others on your tour nor if any facilities are curtailed as a result of their actions.
It is your responsibility to meet your tour at arranged points. Because of the nature of the service, Food Tours Tokyo Ltd. will not be liable if any service leaves or arrives later than its specified time, even if as a result you miss a connecting service. Food Tours Tokyo Ltd. will endeavour to ensure that departure and arrival times are met.

Weather Conditions
Under no circumstances can we be held responsible for weather conditions. No ticket can be cancelled or amended by you at any time on the basis of weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary.

General
The booking conditions detailed herein contain the entire contract between you and Food Tours Tokyo Ltd. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer of Food Tours Tokyo Ltd.
This contract and all matters arising out of it are governed by Irish law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with by the Courts of the Republic of Japan only. Changes to these Booking Conditions will only be valid if agreed by Food Tours Tokyo Ltd. in writing.
Every effort is made to ensure the accuracy of our brochures and other printed material at time of going to print, however Food Tours Tokyo Ltd. cannot be held responsible for printing and typographical errors, or errors arising from unforeseen circumstances.
Food Tours Tokyo are operated by:
Food Tours Tokyo Ltd.
8-5-40,Akasaka, Minato-ku, Tokyo 107-0052, Japan
Tel: +81-90-2102-4976
info.foodtourstokyo@gmail.com